SHIPPING & RETURNS

At Iuliashop, we work alongside trusted carriers like FedEx, TNT, UPS, DHL, USPS & many more around the globe to provide both USA, European & International Worldwide shipping services. We always do our best to deliver your order as soon as possible.

 

Some US orders are shipped from a warehouse facility in the USA,

other US orders and European & Worldwide orders are shipped from Mersin, Turkey

You can calculate the shipping cost at the checkout page.

  

SHIPPING TIMES:

  • EU&UK:1-4 Business days
  • US&CA: 1-4 Business days
  • AU&NZ: 2-5 Business days
  • WORLDWIDE: 3-7 Business days

The buyer is responsible for paying customs duties on receipt of the package.

RETURNS & EXCHANGES

  • If you are not completely happy with the received product, please send it back to us within 30 days for a full refund. Please also email us at iulia@iulia.com.tr or use the contact form below to inform us. 
  • We'll issue a refund on receipt, or exchange the item for a different size/color if preferred. The cost of returning the item to us is your responsibility.
  • To return your product, you should mail it to TURKEY or USA up to warehouse availability. Before sending the item, please write to us.
  • You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

WARRANTY

  • All of our products are fully guaranteed by the manufacturer for one year to the original purchaser. The manufacturer’s warranty covers the repair or replacement of defective parts.

Thank You!