SHIPPING & RETURNS
At Iuliashop, we work alongside trusted carriers like FedEx, TNT, UPS, DHL, USPS & many more around the globe to provide both USA, European & International Worldwide shipping services. We always do our best to deliver your order as soon as possible.
Some US orders are shipped from a warehouse facility in the USA,
other US orders and European & Worldwide orders are shipped from Mersin, Turkey
You can calculate the shipping cost at the checkout page.
SHIPPING TIMES:
- EU&UK:1-4 Business days
- US&CA: 1-4 Business days
- AU&NZ: 2-5 Business days
- WORLDWIDE: 3-7 Business days
The buyer is responsible for paying customs duties on receipt of the package.
RETURNS & EXCHANGES
- If you are not completely happy with the received product, please send it back to us within 30 days for a full refund. Please also email us at iulia@iulia.com.tr or use the contact form below to inform us.
- We'll issue a refund on receipt, or exchange the item for a different size/color if preferred. The cost of returning the item to us is your responsibility.
- To return your product, you should mail it to TURKEY or USA up to warehouse availability. Before sending the item, please write to us.
- You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
WARRANTY
- All of our products are fully guaranteed by the manufacturer for one year to the original purchaser. The manufacturer’s warranty covers the repair or replacement of defective parts.
Thank You!